The Tec Adv IT Support Package from C-CUBED IT Solutions was introduced for those clients with mission critical systems who cannot afford much downtime. It has all the features of Tec Pro IT Support, with the primary difference being that we offer a maximum on-site response time of 1 hour from the time the issue is reported. Additionally there are 20 extra hours provided and more time spent on site by the technical resource per week.
The package guarantees you 60 hours of assistance by a trained IT specialist in any given month, with eight additional hours free at no cost to you each month. You are also guaranteed a technical specialist on-site within 1 hour to resolve your problem and get staff back into productivity. Additional to this, there is a technical resource on-site every week. Four times a month a senior technical expert also visits your premises to ensure that everything is working properly, and assists and advises when and where necessary. This package ideally is for an organisation or company with 30+ computers where response time is essential and must be as short as possible.
